FAQ (Frequently Asked Questions)

Q: How long does shipping take?

A: Orders within South Africa usually take 3–7 business days. International shipping may take 10–20 business days.

Q: Do you offer free shipping?

A: Yes! Orders above R600 qualify for free shipping within South Africa.

Q: What payment methods do you accept?

A: We accept credit/debit cards, EFT payments, and other secure online payment options at checkout.

Q: How can I track my order?

A: Once your order is dispatched, we’ll send you a tracking number via email. You can also check your order status on our “Track Your Order” page.

Q: What is your returns policy?

A: You can return items within 7–14 days (see our Returns & Refunds page for full details).

Q: Are your products safe to use?

A: Absolutely. We carefully source our products from trusted suppliers to ensure quality and safety.